Shipping Policy
Andorra & Europe Shipping
I offer shipping throughout Andorra and across Europe. In many cases, shipping costs are included in the price of the artwork. Each piece is carefully and professionally packaged to ensure it arrives safely, and all shipments include tracking for your peace of mind.
All original artworks are delivered stretched and framed, ready to hang.
Due to the nature of my artistic process and the materials I use —including natural stone, sand and other mineral sediments— the artworks should not be rolled for transportation. Rolling the canvas could compromise its texture and the integrity of the materials.
For this reason, every piece leaves the studio fully stretched and finished in its frame, ensuring that the artwork arrives exactly as it was intended to be experienced.
For larger works or international deliveries, shipping will be arranged accordingly to protect the piece throughout its journey.
If you have any questions regarding shipping or delivery, please feel free to contact me at:
kata@katalinamavares.com
WORLDWIDE SHIPPING — CONTACT FOR A QUOTE
I am pleased to offer worldwide shipping for collectors beyond Andorra and Europe. For these destinations, shipping and professional packaging costs are not included in the listed price of the artwork and will be calculated individually.
If you would like your artwork to be shipped internationally, please contact me directly at kata@katalinamavares.com. Kindly include the title of the artwork and your location so I can provide an accurate shipping quote and determine the safest and most efficient method for delivery.
I will be delighted to assist you throughout the process and ensure that your artwork reaches you with the utmost care.
REFUND POLICY
Due to the unique and one-of-a-kind nature of original artworks, all sales are final. Therefore, I do not accept returns or offer refunds for purchases made through this website.
I encourage you to review all details of the artwork carefully before completing your purchase. If you have any questions or would like additional information—such as images, videos, or guidance on how the piece may fit within your space, I will be delighted to assist you.
Please note that limited edition prints are also non-refundable unless they arrive damaged or defective. In such cases, please contact me within 7 days of delivery.
Your confidence and satisfaction are very important to me, and I am always happy to help ensure that the artwork you choose feels perfect for you.
For any inquiries, please feel free to contact me at:
kata@katalinamavares.com